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We always like to be here for our customers, so our working days and hours
are as extensive as possible.
They run as follows:
These hours DO NOT include emergency hours. Emergency hours run 24hr, EXCEPT the following days:
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day
Sundays
Emergencies
We are available 24 hours for emergency callouts during normal working days. If, during festive periods, you have an
emergency, contact us as soon as practically possible. By emergency we mean:
- Equipment built, sold or serviced by us catching fire, or there is a distinct risk of it doing so. If there are any strange
smells or a significant behaviour change from the equipment, it should be unplugged immediately, and ourselves contacted. We have
specialist Liability cover for incidents of this type.
- A critical failure to equipment under maintenance contract from us that would incur financial or personal loss
if the failure was not corrected immediately or within the reasonable timeframe of one (1) day.
- Equipment purchased as a Christmas present failing on Xmas Day. We will gladly come out and put things right,
providing that the failure was not imminent, and gave no warning signs. This only applies to hardware and software installed
by us, and does not cover your own self installed software & hardware. We may charge for putting third party
software/hardware issues right.
For other cases, you can leave us a message on our voicemail, and it will be followed up the next working day. Only
on EXCEPTIONAL circumstances will we change this policy.
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